Fully customizable taxonomy and tags
Create categories and tags to match your organization’s information structures
Qualdesk Insights supports both:
- Defined tags: users select from a predefined list (helpful in scenarios where you have a list of relatively fixed labels, e.g. customer segments)
- Free text tags: users can both select from a list and add their own
It also makes it easy to mirror your existing information structures in the taxonomy.
For example, one organization might talk about:
- Product types
and another might talk about:
— Qualdesk Insights supports all of this and more: you can create and manage your own taxonomy and tagging system to suit your needs.