When you’re researching one thing, you often learn about something else. For example, imagine you’re doing a customer research project about…
Qualdesk Blog
Opinion and updates from Qualdesk on user research, research ops and more
24 March 2020
Peter ParkesMost user research reports are monolithic. What does this mean? They combine multiple pieces of information into a single ‘blob’ – often a…
16 March 2020
Peter ParkesNew features in Qualdesk Insights Commenting You can now add comments to insights and other objects in Qualdesk Insights. Ideal for asking…
11 March 2020
Peter ParkesYou’ve read The Lean Startup and you know about the concept of the Minimum Viable Product. You practice customer or user-centered design in…
19 February 2020
Peter ParkesWe’re excited to announce that Qualdesk Insights is now available. It’s a dedicated insight repository for user research and customer…
16 January 2020
Peter ParkesAs a researcher, you almost certainly use quotations from research participants in your reports. The question is: how do you attribute these…
7 January 2020
Peter ParkesWhy do you do user research or customer research? To help you design and make better products or services. Research is in the service of…
12 November 2019
Peter ParkesWhen does a user insight expire? At Qualdesk, we’re building a user insight repository, and so we think a lot about what makes an insight an…
1 October 2019
Peter ParkesActionable, traceable user insights At Qualdesk, the question we ask the question ‘what is a user insight?’ a lot. In a previous post, I…
24 September 2019
Peter ParkesUser research graveyards In the worlds of business, government and the third sector, I’m convinced that almost all qualitative research and…
6 September 2019
Peter ParkesStrategic vs. tactical insights In the field of customer or user research, when trying to answer the question “what is an insight?”, teams…
7 August 2019
Peter ParkesMolecular insights At Qualdesk, we’ve been grappling with the question “what is an insight?” for some time. Through our own user research…
1 August 2019
Peter ParkesInsight repository Louis Rosenfeld’s 2017 presentation Beyond User Research highlights three of the biggest user research challenges facing…
2 May 2018
Peter ParkesGood design research is the foundation of the product creation and innovation process at design and technology companies around the world…