Qualdesk Blog

Opinion and updates from Qualdesk on user research, research ops and more

16 January 2020
Peter ParkesPeter Parkes

As a researcher, you almost certainly use quotations from research participants in your reports. The question is: how do you attribute these…

7 January 2020
Peter ParkesPeter Parkes

Why do you do user research or customer research? To help you design and make better products or services. Research is in the service of…

12 November 2019
Peter ParkesPeter Parkes

When does a user insight expire? At Qualdesk, we’re building a user insight repository, and so we think a lot about what makes an insight an…

1 October 2019
Peter ParkesPeter Parkes

Actionable, traceable user insights At Qualdesk, the question we ask the question ‘what is a user insight?’ a lot. In a previous post, I…

24 September 2019
Peter ParkesPeter Parkes

User research graveyards In the worlds of business, government and the third sector, I’m convinced that almost all qualitative research and…

6 September 2019
Peter ParkesPeter Parkes

Strategic vs. tactical insights In the field of customer or user research, when trying to answer the question “what is an insight?”, teams…

7 August 2019
Peter ParkesPeter Parkes

Molecular insights At Qualdesk, we’ve been grappling with the question “what is an insight?” for some time. Through our own user research…

1 August 2019
Peter ParkesPeter Parkes

Insight repository Louis Rosenfeld’s 2017 presentation Beyond User Research highlights three of the biggest user research challenges facing…

2 May 2018
Peter ParkesPeter Parkes

Good design research is the foundation of the product creation and innovation process at design and technology companies around the world…