New connections experience At the core of Qualdesk is the concept of letting you work in a flexible environment, with data from software…
How do you put your organization’s values into practice? Where could you get better? And are they even the right values in the first place…
Over the last couple of years we’ve learned a lot from our users about the tools and software they use. We’ve worked with hundreds of…
Analytics Qualdesk Insights now has an internal analytics tool. Admins can now view: A timeline of content added to your insight repository…
Confidence intervals are everywhere in the quantitative research world, but in small scale qualitative research there isn’t a truly…
Highlights Our brand new Highlights view gives you a simple way to display the most important insight information to your team. Add a title…
Some insights are ‘evergreen’ – they’re relevant for a very long time. Those insights might teach you something about the fundamentals of…
When you’re researching one thing, you often learn about something else. For example, imagine you’re doing a customer research project about…
Most user research reports are monolithic. What does this mean? They combine multiple pieces of information into a single ‘blob’ – often a…
Commenting You can now add comments to insights and other objects in Qualdesk Insights. Ideal for asking clarifying questions, discussing…
You’ve read The Lean Startup and you know about the concept of the Minimum Viable Product. You practice customer or user-centered design in…
We’re excited to announce that Qualdesk Insights is now available. It’s a dedicated insight repository for user research and customer…
As a researcher, you almost certainly use quotations from research participants in your reports. The question is: how do you attribute these…
Why do you do user research or customer research? To help you design and make better products or services. Research is in the service of…
At Qualdesk, we’re building a user insight repository, and so we think a lot about what makes an insight an insight, or what makes an…
At Qualdesk, the question we ask the question ‘what is a user insight?’ a lot. In a previous post, I touched on one aspect of that question…
In the worlds of business, government and the third sector, I’m convinced that almost all qualitative research and insight ends up in…
In the field of customer or user research, when trying to answer the question “what is an insight?”, teams often end up debating whether…
At Qualdesk, we’ve been grappling with the question “what is an insight?” for some time. Through our own user research, we’ve seen a wide…
Louis Rosenfeld’s 2017 presentation Beyond User Research highlights three of the biggest user research challenges facing WeWork at the time…
Good design research is the foundation of the product creation and innovation process at design and technology companies around the world…