Qualdesk Blog

Opinion and updates from Qualdesk on user research, research ops and more

1 April 2020
Peter ParkesPeter Parkes

When you’re researching one thing, you often learn about something else. For example, imagine you’re doing a customer research project about…

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24 March 2020
Peter ParkesPeter Parkes

Most user research reports are monolithic. What does this mean? They combine multiple pieces of information into a single ‘blob’ – often a…

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16 March 2020
Peter ParkesPeter Parkes

New features in Qualdesk Insights Commenting You can now add comments to insights and other objects in Qualdesk Insights. Ideal for asking…

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11 March 2020
Peter ParkesPeter Parkes

You’ve read The Lean Startup and you know about the concept of the Minimum Viable Product. You practice customer or user-centered design in…

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19 February 2020
Peter ParkesPeter Parkes

We’re excited to announce that Qualdesk Insights is now available. It’s a dedicated insight repository for user research and customer…

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16 January 2020
Peter ParkesPeter Parkes

As a researcher, you almost certainly use quotations from research participants in your reports. The question is: how do you attribute these…

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7 January 2020
Peter ParkesPeter Parkes

Why do you do user research or customer research? To help you design and make better products or services. Research is in the service of…

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12 November 2019
Peter ParkesPeter Parkes

When does a user insight expire? At Qualdesk, we’re building a user insight repository, and so we think a lot about what makes an insight an…

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1 October 2019
Peter ParkesPeter Parkes

Actionable, traceable user insights At Qualdesk, the question we ask the question ‘what is a user insight?’ a lot. In a previous post, I…

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24 September 2019
Peter ParkesPeter Parkes

User research graveyards In the worlds of business, government and the third sector, I’m convinced that almost all qualitative research and…

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6 September 2019
Peter ParkesPeter Parkes

Strategic vs. tactical insights In the field of customer or user research, when trying to answer the question “what is an insight?”, teams…

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7 August 2019
Peter ParkesPeter Parkes

Molecular insights At Qualdesk, we’ve been grappling with the question “what is an insight?” for some time. Through our own user research…

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1 August 2019
Peter ParkesPeter Parkes

Insight repository Louis Rosenfeld’s 2017 presentation Beyond User Research highlights three of the biggest user research challenges facing…

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2 May 2018
Peter ParkesPeter Parkes

Good design research is the foundation of the product creation and innovation process at design and technology companies around the world…

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